It has been 8 weeks since we changed the way we deliver care to you our patients and it feels like a lifetime. I find I already categorise my life mentally into pre-covid and covid times which is an odd and scary feeling and I know from talking to so many of you I am not the only one feeling like this.
We have in this time been working hard to try and figure out innovative ways to deliver a high class medical service and experience for everyone and we are still learning.
In the first weeks of this crisis all routine medical care was largely postponed while we braced for the potential wave of coronavirus illnesses and deaths which thanks to the actions of the public was avoided.
Now we need to reassure you all that we are still here for you regular GP needs. Now if you need your doctor pick up the phone and ring as you would always have done. However what will now happen is our reception staff will get some details about the nature of your query and will book a telephone consultation with the GP for you. This allows us to triage and prioritise return calls by medical urgency and we will ring you back. If you need to be brought in for a physical exam the doctor will arrange this. To do our best to protect you and our other patients we will try to have as much discussion completed before you come in so as to have you in surgery for the shortest time possible. This gives more time to clean and sanitise rooms between consultations.
You will see the doctors and nurses in aprons, masks, gloves and visors. This is to protect you and our other patients.
Lastly I would personally like to say thank you all for your understanding and help in this difficult time. I have found the level of compassion towards the staff here from you our patients very touching and please remember if you need your GP we are still very much Open for business.